Terms & Conditions

1. Scope and seller

1.1 These Terms and Conditions apply to all orders and bids placed through onzeunion.com (the "Shop"). The contract is between you and Clava KLG, Bankstrasse 12, 8570 Weinfelden, Switzerland, company number CHE-493.303.022 ("ONZE", "we", "us").

1.2 You can reach us at contact@onzeunion.com.

1.3 The version of these Terms in force at the time of your order or bid applies. Terms of the customer that differ from these Terms do not apply.

1.4 You must be at least 18 years old to order or bid, or have the consent of your legal guardian.

2. Conclusion of contract

2.1 The products shown in the Shop are not a binding offer. They are an invitation to place an order.

2.2 By completing checkout you place a binding order for the items in your cart.

2.3 The contract is concluded when you receive our order confirmation by e-mail.

2.4 We may cancel an order if the price or description contained an obvious error, or if the item is no longer available. In that case we refund any payment already made in full.

2.5 For items sold by auction, section 4 applies instead of sections 2.2 and 2.3.

3. Products

3.1 We sell two kinds of products:

• new clothing and accessories designed and printed by ONZE;
• vintage and pre-owned items such as clothing, pins, jewellery and watches. Each of these is a single piece. Once it is sold, it is gone and will not be restocked.

3.2 Our prints are made by hand. Small differences in print position and colour between pieces are part of the product and are not defects.

3.3 Vintage and pre-owned items are sold as described and photographed. Signs of age and wear that match the age of the item are not defects. Sizes are given as labelled or measured and may differ from current sizing.

3.4 Colours can look different on your screen than in reality.

3.5 Vintage watches are sold as collector's items. We do not guarantee that they run, keep accurate time or are water-resistant.

4. Auctions

4.1 We offer selected vintage and pre-owned items by auction. The auction page shows the starting price, the current highest bid and the end time.

4.2 To bid you need a customer account and must be logged in.

4.3 Every bid is a binding offer to buy the item at the amount of the bid plus shipping. You cannot withdraw a bid. Your bid stays binding until a higher valid bid is placed or the auction ends.

4.4 Where an auction offers automatic bidding, you may set a maximum amount. The system then bids for you in the smallest steps needed to keep you the highest bidder, up to that amount.

4.5 An item may have a reserve price. If the highest bid is below the reserve price at the end of the auction, no contract is concluded.

4.6 If a bid is placed in the last 2 minutes of an auction, the end moves to 2 minutes after that bid. This repeats until no bid is placed for 2 minutes.

4.7 When the auction ends, a purchase contract is concluded between us and the highest bidder at the amount of the highest bid. We send the winner an e-mail with a link to checkout.

4.8 The winner must pay the winning amount plus shipping through the checkout link within 5 days. If payment is not made in time, we may withdraw from the contract and offer the item to the next highest bidder at that bidder’s highest bid. That bidder is free to accept by paying within the same period. We may exclude winners who do not pay from future auctions.

4.9 We may end an auction early or remove bids if the listing contained an error, in case of a technical fault, or if we suspect manipulation. Bidding on behalf of the seller, bidding with several accounts and any agreement between bidders to influence the price are prohibited.

4.10 Bids are in Swiss francs. Shipping costs are added. No buyer's premium is charged.

4.11 We do not guarantee that the auction function is available without interruption. We are not liable for bids that do not reach us in time for technical reasons.

4.12 Section 8 applies to items bought by auction in the same way. Consumers in the EU, the EEA and the United Kingdom keep their right of withdrawal under section 8.2.

5. Prices and payment

5.1 All prices are in Swiss francs (CHF). ONZE is not subject to Swiss VAT, so our prices contain no Swiss VAT. Import duties and taxes for deliveries abroad are covered in section 7.

5.2 Shipping costs are not included in product prices. They are shown at checkout before you order.

5.3 You can pay with the methods offered at checkout. These currently include credit and debit cards, PayPal, Shop Pay, Apple Pay and Google Pay.

5.4 Payment is due when you place the order. Your payment method is charged when checkout is completed.

5.5 If a payment fails or is reversed, we may cancel the order and claim the amount due.

6. Shipping and delivery

6.1 We ship from Switzerland with Swiss Post to the countries available at checkout.

6.2 Shipping costs depend on destination and parcel weight. The amount for your order is shown at checkout.

6.3 Delivery usually takes 1 to 3 weeks from payment. Deliveries abroad can take longer because of customs clearance in the destination country. Delivery times are estimates and not binding.

6.4 Risk passes to you when we hand the parcel to the carrier, unless mandatory consumer law at your place of residence provides otherwise.

6.5 If a parcel is returned to us because the address was wrong or the parcel was not collected, you bear the cost of sending it again.

6.6 Please report transport damage to us by e-mail with photos within 5 days of delivery.

7. Customs, duties and import restrictions

7.1 For deliveries to Germany and the United States, import duties and import taxes are calculated at checkout and paid with your order. For all other destinations outside Switzerland and Liechtenstein, the destination country may charge import duties, taxes and clearance fees. These are not included in our prices and are paid by you.

7.2 You are responsible for making sure that the item may be imported into your country. Items made of fur, leather or other animal materials can be restricted or banned in some countries. We may refuse or cancel orders to such destinations.

7.3 If a parcel is refused or returned by customs, we deduct the cost of the return from your refund.

8. Returns and right of withdrawal

8.1 All sales are final. We do not accept returns or exchanges, except where section 8.2 or section 9 applies. Swiss law gives no right to return goods bought online.

8.2 Consumers resident in the EU, the EEA or the United Kingdom may withdraw from the contract within 14 days of receiving the goods without giving a reason. To do so:

• tell us by e-mail to contact@onzeunion.com within the 14 days;
• send the goods back within 14 days of that e-mail, at your own cost, as described in section 8.3;
• we refund the price and the standard outbound shipping cost within 14 days of your e-mail, using your original payment method. We may wait with the refund until the goods have arrived.

You are liable for any loss in value caused by handling the goods beyond what is needed to check them, as you would in a shop.

We do not refund import duties and taxes that you paid to the authorities in your country. You can use the withdrawal form at the end of these Terms, but you do not have to.

8.3 How to send goods back under section 8.2:

1. Write to contact@onzeunion.com with your order number and the items you are returning.
2. Pack the items securely.
3. Fill in the customs declaration at your post office (form CN22 or CN23). Tick "Returned goods", describe the contents, state the price you paid and add your order number.
4. Send the parcel to: Clava KLG, Bankstrasse 12, 8570 Weinfelden, Switzerland. We recommend a tracked service. Keep the proof of postage.
5. You pay the return postage. We do not accept parcels sent unpaid or cash on delivery.

If Swiss customs charges duties or fees because the parcel was not declared as returned goods, we deduct them from your refund.

8.4 Defective goods are covered by section 9.

9. Warranty

9.1 Please check your order when it arrives and report any defect by e-mail with photos within 7 days of delivery. Report defects that only show later as soon as you discover them.

9.2 For new items the warranty period is 2 years from delivery.

9.3 Vintage and pre-owned items are sold as seen. Any warranty for them is excluded as far as the law allows.

9.4 The following are not defects: normal wear, signs of age that were described or visible in the photos, damage from improper use or care, and the variations described in section 3.

9.5 If an item is defective, we will at our choice replace it, where a replacement exists, or reduce or refund the price. Single pieces cannot be replaced.

9.6 Mandatory statutory rights that consumers have in their country of residence are not affected.

10. Liability

10.1 We are liable without limit for damage caused intentionally or by gross negligence, for personal injury, and where mandatory law provides for liability, in particular product liability law.

10.2 Beyond that, our liability is excluded as far as the law allows. This applies in particular to slight negligence, to indirect and consequential damage, to lost profit, and to the acts of auxiliary persons.

10.3 We are not responsible for the content of external websites linked from the Shop.

11. Force majeure

11.1 We are not liable for delays or failures of delivery caused by events beyond our control, such as natural disasters, war, epidemics, strikes, official measures, or failures of carriers and networks.

11.2 We will tell you as soon as possible if such an event delays your order.

12. Data protection

Our Privacy Policy explains how we handle your personal data.

13. Governing law and place of jurisdiction

13.1 Swiss law applies. The UN Convention on Contracts for the International Sale of Goods (CISG) does not apply.

13.2 The place of jurisdiction is Weinfelden, Switzerland.

13.3 If you are a consumer, the mandatory consumer protection rules of the country where you live, and any place of jurisdiction that the law guarantees you there, are not affected.

14. Final provisions

14.1 All designs, prints, logos, photos and texts in the Shop belong to ONZE or its licensors. They may not be used without our written consent.

14.2 We may change these Terms at any time. The version published in the Shop at the time of your order or bid applies.

14.3 If a provision of these Terms is invalid, the other provisions remain in force. The invalid provision is replaced by a valid one that comes closest to its economic purpose.

14.4 These Terms are written in English.

Last updated: 12 October 2026, Weinfelden

Annex: withdrawal form for consumers in the EU, the EEA and the United Kingdom

Fill in and send this form only if you want to withdraw from the contract.

To: Clava KLG, Bankstrasse 12, 8570 Weinfelden, Switzerland, contact@onzeunion.com

I hereby give notice that I withdraw from my contract for the purchase of the following goods:

• Order number:
• Ordered on / received on:
• Name:
• Address:
• Date:
• Signature (only if this form is sent on paper):